Testimonials

“My staff and I received excellent coaching from experienced team members including a very senior ex-CQC inspector, Amanda Halliwell, who was pivotal in guiding us through the difficult time we were in when our service was suspended.”

“We found Amanda to be very knowledgeable, approachable and thorough in her report and the practicality of her recommendations. Amanda was very professional, flexible and swift in responding to our needs; we would definitely recommend her.”

Amanda’s specialist coaching on the CQC’s key lines of enquiry provided valuable insight to our leadership team. Through a combination of group and one-to-one coaching sessions across all eight members of the executive team, we identified ways to improve our leadership contribution to the CQC audit process and to confidently support the rest of the business to enhance our definitions of high quality, patient-centric care.

Having worked with Amanda over a number of months I can confidently say she is a pleasure to consult with. She works to a very high standard, meets tight deadlines and applies her varied social care experience in such a positive and collaborative way.

Amanda and I worked on a large mock CQC inspection within a community nursing service for enteral and parenteral nutrition patients run by a pharmaceutical company. Amanda was a very reliable and thorough Consultant and her straightforward approach and considerable knowledge base made the ideal combination for an organisation seeking to improve the quality of their services.

Amanda gave very thorough, pragmatic, down to earth advice which was greatly valued – she is clearly very knowledgeable about all aspects of the CQC regulatory process, backed up by years of first hand experience. She was also extremely generous with her thoughts and ideas, and went above and beyond if there were any particular questions to be answered. I found Amanda to be a friendly and proactive professional who worked to ensure the best outcomes for clients. Indeed, the report produced by Amanda was thorough with clear action plans.

Overall, Amanda is very well equipped with the knowledge and expertise to support care providers on their care quality and improvement journey. and I have no hesitation in recommending her.

I have worked with Amanda for well over a year. Her knowledge and attention to detail is incredibly profound. As a former CQC inspector, she has unparalleled knowledge in knowing how to write a CQC application. The reason why I asked for Amanda to provide services to me was to assist me with my CQC application for domiciliary care. She has an in-depth understanding on the fundamental standards of the CQC, what they will be looking for in terms of providing registration for a new business and also what is required when the inspections come round. She has assisted me to develop my knowledge and understanding of the process and has also helped me to develop my knowledge and skills as a registered manager.

In terms of professionalism, Amanda excels with this, with meetings, remote consultations, emails and documents being prepared to very tight schedules. Prior to obtaining services with Amanda, I carried out a market analysis and her pricing is incredibly competitive. I feel the services that she provides are far superior than any other professional service I have used in the past. The attention to detail is simply staggering. Amanda is brutally honest about the CQC processes, There is no question that the CQC standards are incredibly high and, fittingly, Amanda’s standards exceed theirs.

There is no doubt in my mind that any assistance she provides should help with any registered managers’ endeavours with regards to the CQC application process, ongoing support and preparing for inspections.

Amanda has been a columnist for my journal, NRC, since 2014. Throughout our time working together, she has been both timely and professional, and can be trusted to always deliver well-written, thoroughly researched and compelling copy. Some of her work – including her article on the impact of COVID-19 on those with autism, learning disabilities and mental health conditions – has been some of our most read content. I highly recommend her.

Amanda has been an associate consultant of Care Improvement Associates for a number of years, more recently becoming one of our lead experts. She has always delivered on care quality and compliance assignments with our National clients in the care sector. Amanda is professional and thorough at all times and always has a can do attitude in her approach to challenging projects. Amanda and her consultancy services are highly recommended. 

Amanda Halliwell has written on a freelance basis for Practice Management for 4 years and more recently for the Journal of Health Visiting. I have always found her to be a reliable and efficient writer with a talent for providing in-depth and readable copy on healthcare-related issues. I would highly recommend her as a freelancer for any project.