Claritas Care Coach helps health and social care providers improve the way they deliver and evidence care. This can help turn around services in crisis, introduce or improve your quality assurance process, and increase staff knowledge through training or coaching. We can help you to improve your CQC rating which can in turn mean that you retain and attract more clients and effective staff.

Led by a former CQC inspector and Compliance & Quality Director of a care home group, Claritas draws on thirty years experience in health and social care regulation and support and the skills of its highly qualified Associate clinicians and information technology experts. We have the depth and breadth of experience to support you with regulations, inspection and audit, operational and clinical matters and written material.

As a former CQC inspector, and in the same kind of role before that with the Audit Commission, I was often surprised that providers doing a great job didn’t quite get how to evidence it effectively to gain recognition by inspectors.

It’s a relatively simple process we can take you through. It can improve your rating and, as a result, the standing of your service in the eyes of commissioners and potential new clients.

The Claritas team have a breadth of experience at regulator, commissioner and provider level in primary, secondary, community and social care, ie nursing and care homes, domiciliary care, GP and dentists, hospitals, hospices, community and mental health services and independent healthcare.

Picture of Amanda Halliwell at Claritas Care Coach

We can offer expertise in relation to all client groups, for both newly registering and established services. You may be looking for an objective, outsider’s view of your service in preparation for a CQC inspection, or support to improve your quality assurance processes.

Or you may be looking for interim management support or professional help with a Human Resources concern or investigation. We can also help with producing or polishing bespoke, written material, including policies, and with training and coaching staff.

We’re confident we can offer you the knowledge and expertise to resolve your particular concerns and get your service running smoothly and fully acknowledged by CQC and others. Contact us today to discuss how we can help you.

What you can expect

You will be supported by highly experienced health and care professionals who are as keen as you are to see excellent services.

Having run care homes and other services, we know the complexities involved. And we have safe solutions that work and draw on evidence-based best practice.

We don’t squeeze you into notional pre-set packages. We listen carefully to your needs and tailor our support accordingly. We will work with you to agree a way forward and draft a project plan to meet your requirements and your budget. Where necessary, this can be kept ‘live’ and updated regularly to accommodate the next stages of work as they are raised and agreed.

And we are highly responsive, providing support over the phone, by email and in person. During the pandemic, we aim to work virtually wherever we can, in line with government guidelines. This also has the benefit of improving response times, reducing travel time, costs and carbon emissions, and using your business’s existing systems as much as possible.

Whether you’re in a panic about an inadequate rating or a warning notice, are looking to improve aspects of your service, or need help to aim at ‘outstanding’, our team are here for you. Rest assured, our practical, action-focused support can help you quickly get on your way to achieving your aims.

From hands-on help to a fresh pair of inspection eyes and delivery of a full suite of tailored policy and procedures we think we’ve got what you’re looking for. We also offer a set of short, sharp mythbuster slide decks via YouTube for busy care staff to quickly get up to speed on key policy points. They’re accessed with a membership code, and, at under two minutes each, we think they’re going to hit the spot.

We want to support you to make your services the absolute best they can be. Contact us now to discuss your needs and how best to approach them.

When you choose Claritas, you choose:


Of thought and solutions

Results focused

Practical, results-driven support

Safe, effective solutions


We deliver on time, every time

Responsive and timely support

Bespoke support

Tailored to your unique needs

No squeezing into pre-set packages


About helping services and empowering staff to be the best they can be


Unwavering commitment to do the right thing

Supporting services to provide excellent client care


Maintaining the privacy and dignity of individual clients, staff and services

Amanda Hillerby, Head of Compliance and Quality, Cera Care – domiciliary care
Having worked with Amanda over a number of months I can confidently say she is a pleasure to consult with. She works to a very high standard, meets tight deadlines and applies her varied social care experience in such a positive and collaborative way.
November 20, 2020


Claritas Care Coach Associate - Mike Prior

Mike Prior

Care Quality and Training Consultant
Claritas Care Coach Associate - Laura Wood

Laura Wood

LSW Care Solutions
Owner and Director
Claritas Care Coach Associate - Guy Halliwell

Guy Halliwell

HR Services Limited
Owner and Director